We will no longer use USPS shipping after 3/14/2022.
All orders will ship via UPS and FedEx. We begin processing your order as soon as we receive it. Depending on the volume of orders and COVID-19 shipping delays, processing may take up to 7- 10 business days (and orders placed after 3PM CST are processed the next business day). We are not open on weekends. Orders typically deliver within 2 to 6 business days from when we ship your order, depending on the shipping option you choose. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
REFUNDS, RETURNS, OR EXCHANGES
Due to the nature of our hand-crafted products and the time that it takes for production, we do not offer refunds or returns at this time. If you have an issue with your order, please contact us via our contact page within 72 hours of receiving your order. We will gladly offer you store credit or replacement.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible! We cannot cancel or change an order once it has been placed.
I RECEIVED A DAMAGED CANDLE(S). WHAT DO I DO?
We are so passionate about the creation, packing and shipping of our orders and take precautions to pack your items to ensure safe arrival, however, damages can sometimes happen once our packages are handed off to the carrier. If your package arrives damaged, please send a photo of your unused products with the package to email@example.com within 24 hours of receiving your order. You will also have to file a damage claim with the shipping carrier in order to receive store credit.